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January 16, 2024
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Introducing Single Sign-On at Verifile

Streamline your login process and boost the security of your systems and data

At Verifile, we continually strive to enhance your user experience. We're excited to announce our customer portal now supports Single Sign-On (SSO).

What is Single Sign-On (SSO)?

Single sign-on is a secure authentication process that allows you to access multiple applications with a single set of login credentials. You can use your own identity provider (IDP) to effortlessly access our customer portal.

What does this mean for you?

  • Simplified access: Sign in once and seamlessly access our customer portal without juggling multiple usernames and passwords
  • Time savings: Streamline your login process and save time you can dedicate to your core activities.
  • Enhanced security: Maintain control over access and authentication, reducing the risk of unauthorised access.
  • User convenience: Enjoy a user-friendly experience with a single, unified login process, making our customer portal easier to navigate and use.

To learn more or to set up SSO for your account, please contact your customer success manager.

Ready to upgrade your experience?

Enjoy secure and convenient access with Verifile's SSO feature. 

We've implemented SSO for Microsoft Entra ID (formerly Azure Active Directory), Okta, and JumpCloud, and our solution supports any OIDC implementation.

We’re looking forward to bringing you a more streamlined and secure user experience.

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December 6, 2023
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Announcing Our Partnership with HR Ninjas – Elevating Background Screening Standards

Verifile is delighted to announce our newest partnership with HR Ninjas, the UK’s most vibrant online community for HR professionals. This collaboration demonstrates our commitment to raising the bar in the world of background screening. We aim to achieve this by promoting compliance, best practice methodology, and enhanced user experience. 

The HR Ninjas Community

HR Ninjas is renowned for its dynamic and extensive network of over 30,000 HR professionals. Starting as a small group of 30 members in 2017, they have grown into the UK's largest free HR community, offering invaluable resources such as a highly engaged Facebook Community Group where HR professionals can connect and get support, free HR job postings, and a Jobs Club that connects HR professionals directly with employers.


Verifile’s Expertise in the Partnership

As the new subject matter expert for background screening within the HR Ninjas community, the Verifile team is excited to bring our specialised knowledge and services to a broader audience. Our partnership is geared towards empowering HR professionals with the insights needed for effective employee verification.

The Critical Role of Background Screening

Today, thorough background screening is essential for mitigating insider risks and workplace safety issues such as violence, bullying and harassment, as well as safeguarding reputations and facilitating productivity. Our collaboration with HR Ninjas underscores our mutual commitment to enhancing recruitment processes by providing data that enables companies to make informed hiring decisions.
At Verifile we are committed to providing precise and accurate data analysis, conducted with thorough investigative rigour. Despite our focus on data precision, we are proud of our human-centric approach, understanding the significant impact of the recruitment process on both candidates and employers. We offer global, premium service with a strong emphasis on human interaction and support.

Advantages for HR Professionals

This partnership offers HR Ninjas’ members direct access to Verifile’s extensive background screening expertise. 

If you’re not part of the HR Ninjas community yet, we invite you to apply to join and gain access to these exclusive benefits and resources. We’ll see you there!

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November 11, 2023
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DBS Checks: Police Performance Information

The current average time taken to process all DBS applications across England and Wales is:

  • Enhanced – 11.8 days
  • Standard – 1.5 days
  • Basic – 1.3 days

The main reason for delay will be if an application needs to be referred to the police service. Although police performance remains strong, some forces are processing work outside the normal timescales expected.

Why do checks go to the police?

For Enhanced DBS checks only, applications will be sent to a police force if there’s a potential match against the names on the application form and police systems. This means that even if an applicant has always resided in one area of the country, their check can be sent to a police force in another area that holds details of a person with the same or similar names to the applicant.

The only exception to this is if the individual is applying for a role that involves working in their own home, such as a foster carer. In this case, even if there is no potential match, the application will still be sent to relevant police forces and law enforcement agencies, so they can carry out a check on other individuals who reside at, or frequent, their home.

Throughout this process, the police may need to gather information from other organisations. There are other instances where DBS checks may be delayed, such as missing, unclear, or incorrect information. Any issues on an application form, such as missing or incorrect information will flag a ‘conflict’ and the application will come back to DBS to clarify the information by contacting the employer, RB, or the applicant. This will inevitably increase the length of time the DBS check takes.

If there is a match

Description automatically generatedIf there is a match on the Police National Computer (PNC), or against the data held by police forces or law enforcement agencies, we’ll send the application to relevant police forces or law enforcement agencies.

If there is no conflict, the forces will check for any information they hold that is relevant to the specific workforce the applicant is applying to work with, for example, the child workforce. If there is no information, the application comes back to DBS.

If they do hold information, they will assess the information’s relevance to the workforce. They will decide if it is relevant and should be disclosed on the DBS certificate. Most of the time, certificates do not contain any ‘approved information’, as the police have decided not to disclose any information. However, they have still had to spend time reviewing the information before that decision can be taken. These checks can take a bit of time, especially if there are several forces involved.

Police performance

Of the 52 police forces and law enforcement agencies (e.g., National Crime Agency) that DBS commissions to carry out checks on their behalf, DBS sends 3 million checks per annum to forces. Of those:

  • on average it takes 21.3 days for the police to return a check that has been sent to them
  • 60% of aged cases, held by forces at the beginning of the month are completed by the end of the month
  • 6 forces (Derbyshire, Dyfed Powys, Hampshire, Kent, North Yorkshire, Sussex) representing 13% of the total checks sent to forces, are experiencing delays

These forces are not expected to return within SLAs until the first calendar quarter of 2024, as the actions taken to improvement, for example, recruitment and subsequent training, will take time to show an improvement in performance. We are working closely with the police on a number of measures which have been put in place to improve performance.

Factors affecting performance

​There are several other factors which can cause delays in forces returning checks within the SLA, including:

  • a high demand for our services
  • assessment of the information they hold, including in some cases obtaining legal advice on whether it appropriate for employment purposes
  • offering representations or responses from representations, which can result in further information being required

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