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Launch of Verifile's New Candidate Support Tool

01 Mar 2018


An interactive tool that improves both the quality and speed of your candidate's background checks. 



The Verifile team are delighted to announce the launch of our new candidate support tool.
The interactive tool is designed to answer the most common questions that candidates ask when filling in and submitting their information. 
The tool saves your candidates time and reduces the hassle of having to ask questions and makes uploading their personal details a smoother experience all round.

Our tool guides your candidates right through the different stages of completing their background screening form, including plenty of helpful hints, notes and prompts along the way. We’ve designed the walk-through to clarify information required on the form and to reassure candidates as they move through the process of submitting their personal details. 

Clarifying the process of filling in the form will also improve the quality of the information that candidates submit, which in turn will reduce the turnaround times on background checks.  

This interactive tool is just one part of our ongoing commitment to continuously improve our clients’ and your candidates’ experience of our background checking service. We have a whole raft of improvements planned for the coming months designed to reduce friction and enhance the candidate journey - something which is really important to us. 
If you are as excited as we are about this and would like a sneak preview of how the new interactive tool works, please click on the link here. If you do take a look, please do let us know what you think - we’d love to hear your feedback.


Smart pop-ups.

Helpful hints appear to make the candidates aware of a particular feature.

Verifile Walkme Screenshot Popup 

Information icon.

Candidates can click on the small, red information icons to view useful tips.

Verifile Walkme Screenshot Tooltip 


The enhancement is now live. If you would like more information, or if you have any questions about how we’re developing our candidate experience, please contact our Client Service Team on +44(0) 1234 339 350 or your Account Manager.

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