MyTutor accelerates onboarding with Verifile's integrated screening solution delivering 2-4 day turnarounds and near-perfect completion rates.

Key outcomes

	Reduced enhanced DBS check turnaround times reduced from more than 2 weeks to an average of 2 to 4 days, accelerating tutor onboarding.
	Screening completion rate increased from 70-75% to nearly 100%, so almost all tutors who start screening now finish.
	Conversion from applicant to active tutor rose from 2.5% to 5-10% after one-click screening, a two to four times increase*
	Automation freed staff to focus on sales and other high-value activities rather than administrative tasks.

*Conversion = the percentage of tutor applicants who start an application and become fully verified and activated on the MyTutor platform.

Overview

MyTutor, the UK's largest digital tutoring brand, connects university student tutors with pupils through schools and direct-to-parent services, recruiting 5,000-10,000 tutors each calendar year. MyTutor operates on a near-peer learning model to help children achieve better academic outcomes.

After switching briefly to an alternative provider, MyTutor returned to Verifile when operational challenges impacted their ability to compete for tutors against employment opportunities with less regulated recruitment processes.

We spoke to Elliott Owen-Halley, Tutors Compliance & Operations Manager at MyTutor, to learn how this transformation supported their mission to deliver trusted, accessible tutoring.

"With Verifile, the turnaround time is so tight - it's 2-4 days because of the automation. We've not had a single data breach or error or bug issue. It's been absolutely perfect."

Elliott Owen-Halley Tutors Compliance & Operations Manager at MyTutor

Challenge

To accelerate tutor recruitment and onboarding in a competitive, high-volume environment.

MyTutor processes 550-600 enhanced DBS checks monthly and is bound by strict compliance requirements. After switching from Verifile to an alternative provider, MyTutor faced a critical operational challenge when turnaround times exceeded two weeks, impacting their ability to recruit tutors who could easily choose more immediate employment alternatives in retail or hospitality.

The situation was further complicated by completion rates of just 70-75%, meaning nearly a quarter of potential tutors never completed their screening. This resulted in increased administrative burden, and potential for negative reviews from both tutors and parents. This is particularly impactful in a sector where safeguarding trust is paramount.

A woman with a laptop

Solution

A seamless, automated screening system with proven integration capabilities.

Verifile swiftly re-implemented their comprehensive screening solution for MyTutor, leveraging their previous relationship to deliver immediate improvements. Key features included:

	AUTOMATED API INTEGRATION Verifile's system seamlessly integrated with MyTutor's platform through automated API protocols, enabling tutors to initiate DBS checks with a single button click. This eliminated manual data entry, ensured confidential data transfer, and enabled automated processing with no human intervention required.
	STREAMLINED OPERATIONS The solution provided clear result communication (good to go/not good to go) directly back to MyTutor's system, with separate portal access for three-year renewals. This seamless background processing dramatically improved completion rates whilst maintaining strict data security standards.
	RAPID IMPLEMENTATION A comprehensive tendering process confirmed Verifile as the optimal choice for their high-volume requirements. Setup was accelerated due to existing endpoints from their previous relationship, competitive pricing, and familiar operational frameworks.
	COMPREHENSIVE SUPPORT This included dedicated account management, proactive regulatory compliance updates, near 24-hour customer service coverage, and consultancy-style support that goes beyond basic service provision—keeping MyTutor ahead of Department for Education requirement changes.

Results

Accelerating recruitment, enhancing trust, and optimising operations

Verifile's solution transformed MyTutor's tutor screening process, delivering significant improvements:

	IMPROVEMENT IN CONVERSION RATES Tutor conversion rates improved from an average of 2.5% before Verifile to between 5-10% since the integration, demonstrating the direct impact of streamlined screening on recruitment success.
	REDUCTION IN TURNAROUND TIMES The reduction in DBS screening turnaround times from over two weeks to just 2-4 days average, enabled MyTutor to compete effectively for tutors against more immediate employment opportunities.
	NEAR-PERFECT COMPLETION RATES Completion rates improved from 70-75% to nearly 100%, meaning virtually all potential tutors now successfully complete their screening process with no data breaches, errors, or technical issues reported.
	ENHANCED PARENT AND TUTOR CONFIDENCE The streamlined process strengthened trust amongst parents who require assurance about safeguarding standards, whilst providing tutors with a seamless experience that meets their expectations for digital-first service delivery.
	FREED STAFF FOR HIGH-VALUE ACTIVITIES Automating and streamlining the screening process reduced administrative burden, saving a significant amount of operational hours each week, allowing MyTutor's team to focus on sales calls and complex issues rather than handling screening-related complaints and queries.
	IMPROVED BUSINESS OUTCOMES Faster tutor onboarding enabled quicker delivery of tuition services, improved learning outcomes through consistent tutor relationships, and reduced recruitment costs by focusing resources on high-value tutors who successfully complete the process.
	CONSULTANCY-LEVEL PARTNERSHIP Verifile's proactive regulatory compliance updates, responsive account management, and transparent communication provide MyTutor with expert guidance that goes beyond basic service provision, supporting their mission-critical work with children.