I’m Harriet Hunt, Talent Acquisition Lead at Verifile, and I’m excited to share how we’ve woven our refreshed values into every step of our recruitment process.
At Verifile, our values aren’t just banners on the wall. They’re the compass guiding every step of our recruitment journey. We often say, “Our Values Set Us Apart,” and nowhere is that more true than in how we attract, assess and welcome new team members. After all, skills can be taught; values-driven behaviours come from the heart.
From the moment a candidate encounters our job adverts, they meet our values in action. We embed our five values - Put People First, Be Curious, Own It, Succeed Together, and Delight Your Customer - into every job description and pre-screening call, inviting applicants to picture not only the tasks ahead but the culture they’d join. We also share clear examples of what “good” looks like so candidates can decide early on whether Verifile is the right fit, helping people self-select into roles where they’ll truly thrive. If our way of working doesn’t resonate, candidates spot it early, saving everyone time and ensuring a strong cultural fit from the start.
During screenings and interviews, we focus less on hypothetical answers and more on lived experience: real stories of empathy, problem-solving and accountability. We ask: Tell us about a time you dug deeper to uncover the truth. When did you own a challenge and see it through? How have you rallied a team to succeed together?
To support managers, we provide value-aligned interview guides that link each question directly back to one of our five values. That framework keeps every hiring conversation consistent, fair, and focused on the behaviours that matter most.
When we interview, we carefully select the right people to be involved at each stage, those who bring relevant insights from Operations, HR, and the hiring department. This ensures well-rounded perspectives, reduces bias, and gives candidates a deeper understanding of life at Verifile. Our collaborative approach reflects our value of Succeed Together and reinforces that every voice matters.
By embedding values at each touchpoint, from crafting role briefs to designing onboarding journeys, we create consistency and fairness. The clarity managers gain from this values framework frees them to spend less time policing behaviour and more time coaching and developing talent, fuelling growth, innovation, and the exceptional outcomes our customers deserve.
The result? A smoother process, confident hires, and an environment where new colleagues feel at home from day one. Our induction doesn’t just cover systems and procedures; it brings our values to life through real examples and interactive workshops.
And the proof is in the numbers. Since we began measuring in 2023, our candidate Net Promoter Score - from application to first day - has consistently sat at an outstanding +91. Keeping our values and the candidate experience at the heart of everything clearly resonates with those who choose to join us.
The impact is tangible. Teams formed around shared values are more trusting, more innovative and more resilient. We see new hires asking curious questions, stepping up to own their work, and delivering delightful experiences for our customers; the exact behaviours we explicitly champion. Retention improves, collaboration thrives, and Verifile’s culture grows stronger with each addition.
Recruitment at Verifile isn’t a box-ticking exercise; it’s an opportunity to reinforce who we are. By prioritising values over pure credentials, we ensure that every colleague enriches our promise of Accurate data. Meaningful relationships. And that’s how we keep raising the bar - one values-driven hire at a time.