If the old saying “curiosity killed the cat” holds any truth, then here in Operations, we’re not afraid to live on the edge! At Verifile, being curious is about looking beyond the surface, questioning everything, and constantly seeking better ways to serve our customers and candidates.
More Than Just an Order Number
Within Operations, we live by the belief that every candidate we screen is more than just an order number. This echoes our value to Put People First, reminding us that behind each screening request is a person eager to start (or continue in) their role, and an employer looking to build a trusted, effective workforce. It also involves data sources, referees, academic institutions, third-party screening partners, and so much more. Each piece contributing to the bigger picture.
The Drive to Question, Challenge, and Improve
Our history at Verifile is steeped in the importance of “Checking Facts” and ensuring Accurate Data. A principle that evolved into our current motto, “Accurate data. Meaningful relationships.” It’s no surprise, then, that Be Curious is part of our values set. Curiosity here means never taking information at face value. If something seems off, we dig deeper. We connect the dots, compare what a candidate declares against the raw data, and make sure everything lines up.
By embracing a “Be Curious” mindset, we’ve uncovered countless discrepancies over the years, ranging from fraudulent academic claims to entirely fabricated references . These breaches of honesty and integrity would be impossible to catch if we relied on an automated, box-ticking approach, which is why we proudly call ourselves “data nerds”. We dive into every reference, academic record, and detail to ensure we connect the right dots for our clients. Our human touch and willingness to ask why? or why not? sets us apart, helping us safeguard our customers’ hiring decisions.
Living Our Values, Not Just Listing Them
When we recently refreshed our core values, we wanted more than buzzwords; we wanted principles that reflect how we truly operate. For us, curiosity fuels innovation, helps us Own It when tackling challenges, and ties back to Delight Your Customer by uncovering insights that protect and empower them. We’re over twenty years into our journey, yet we remain as inquisitive and driven as ever, consistently pushing ourselves to find better approaches, solutions, and outcomes.
We’ve also seen tangible benefits of this mindset. Our recent PBSA accreditation and celebrating a King’s Award show how our commitment to curiosity and accuracy sets a new standard in our industry.
Staying Relevant in a Changing World
News headlines continue to reveal how misrepresentations can slip into the recruitment process - whether they involve high-profile figures or not - and highlight that verifying personal histories and qualifications is still as crucial today as when Verifile began.
Our mission to “make the world a more honest and safer place” stands strong, and we’re proud to keep innovating in an ever-changing global landscape.
Looking Ahead
With our new values guiding us - Put People First, Be Curious, Own It, Succeed Together, and Delight Your Customer - we’re looking forward to what the future holds. Each value supports the others, and curiosity remains a cornerstone of how we deliver the very best for our partners and candidates. By questioning assumptions, connecting data points, and caring about the people behind the order numbers, we continue to raise the bar for background screening and beyond.
We’re excited to keep asking questions, digging deeper, and challenging the status quo for the benefit of all our stakeholders, because at Verifile, curiosity doesn’t kill the cat; it saves the day.