| Username
Verifile’s home page contains the login section, links
to detailed information on Verifile products, prices, policies,
contact details and on-line help.
To access the Verifile service;
Enter your username in the box supplied. When you register
with Verifile you will be assigned a username.
Note:
If you have forgotten or not received your username please
contact Verifile Services team on Tel: 01234 834 673
or email service@verifile.co.uk.
Password
Enter your password in the box supplied. When you register
with Verifile you will be assigned a password.
Note:
If you are a new customer and have logged into the Verifile
site for the first time, you will be asked to change your
initial password set by Verifile. Once you have reset your
password, the system will inform you that you are not currently
logged in, in order to log into the system you will be asked
to enter your new password.
Make sure your password contains a minimum of 7 characters.
Ideally it should contain a combination of words and numbers.
It is advisable not to use the names of family members, pets
or dates of birth. Do not write down your password and username
or store it on your computer.
You will be charged for any orders initiated under your account
using your username and password so it is your responsibility
to safeguard these details in the workplace.
If you have forgotten your password a new one can be e-mailed
to you, for security reasons you will need to confirm your
username and either your surname or your e-mail address set
up for your account, i.e. the e-mail address your reports
are sent to.
Your new password will be e-mailed to you, if you do not
receive your password within a few minutes, please contact
our services team on Tel: 01234 834 673 it
could be the case we do not have an e-mail address set up
for your account and as such, our team will have to provide
you with assistance.
When you log in, the password will expire immediately and
you will be asked to choose a new password, afterwards you
will be asked once again to log into the system with your
new password.
Accessing services
After entering your username and password, click on Order
a Report to progress to the main menu page. Once
you have successfully logged in, you will have two main options
to choose from Start a new CV check - to
order reports and View checks now in progress
- to check the progress of reports you have ordered.
Note:
If you are still experiencing problems accessing the service,
please contact Verifile Services team on Tel: 01234
837 673 or email service@verifile.co.uk.
Checking the status of your reports
After you log into the Verifile service you can check the
progress of the reports you have ordered.
1. Click on View checks now in progress.
The Check Progress page shows the status of outstanding reports
you have ordered.
2. To view all reports started in previous months, choose
the month from the drop down box under Show progress
for the month.
Alternatively, select the Show all checks
tick box to view the status of the reports ordered in the
last 30 days. Click the column headings to sort the items
numerically or alphabetically.
| Heading |
Description |
| ID Ref |
Every check is given a reference number.
If you need to contact Verifile about a particular check,
quote this number. |
| Started |
The date on which the check was first
started. |
| Reference |
The reference of the check requested.
This reference is either one stated by yourself or the
report ID reference. |
| Applicant |
The name of the applicant. Note you
can click on the name, to view the standard financial
report of the applicant. |
| Check Type |
Shows the type of report that has
been requested. For example, 'CV std empl' is a standard
financial report and an employer check. Click
here to see a list of all check types. |
| Status |
Shows how far the check has progressed.
Click here to
see a list of all status types. |
| Links |
Click
here to see a list of link types. |
Looking at the progress of references
To view references in progress, click on Refs
(under the Links heading) to open the Reference Progress
page.
At the top left of the page are details identifying the check
you are viewing. These are:
- The Reference ID for the check.
- Your company name.
- Your company telephone number.
- The applicant's name and date of birth.
Each reference provides the following details:
- The name of the applicants employer and contact details.
- If a request has been sent.
- If a reminder has been sent.
- If a final reminder has been sent out.
Once you have viewed the status of the references, click
on the Main Menu to either start a new check
or view another check in progress.
Check Type
| Check Type |
Description of
Report Ordered |
| CV Std |
Financial and Identity Check |
| Schl |
Secondary Education Reference Check |
| Univ |
Higher Education Reference Check |
| Memb |
Professional Membership Reference
Check |
| Empl |
Employer Reference Check
Note: 'Empls' refers to more than one
Employer Reference Check has been ordered. |
| Pers |
Personal Reference Check |
Status Type
| Status |
Description |
| Checked |
Indicates when you have requested
a check other than or as well as a Standard Financial
report that has been completed and sent to you. |
| Reviewed |
When you have only requested a Standard
Financial report, it indicates that the report has been
completed and sent to you. |
| No Bureau |
The Standard Financial report was
not ordered in the initial request. |
| Bureaued |
The Standard Financial report has
been successfully run against the credit reference company,
however, not all checks requested have been completed.
For example, awaiting references or further directorship
information. |
| Emailed |
The check has been started and the
applicant has been sent an e-mail asking them to complete
their details on-line. |
| Queued |
The applicant details have been captured
but credit reference company data is unable to find an
address of the applicant. Queued reports will be looked
at by credit reference company and rectified. |
| Created |
A check where only the applicant details
have been inputted. Click on the applicants name to jump
to the processing page, so you can complete the rest of
the details for the check. |
| Captured |
The details of the applicant have
been received, however, the details have not successfully
run through the credit reference company. Captured reports
will be looked at by credit reference company and rectified.
|
| Started |
Either partial or all the details
of the applicant have been entered, however, the report
has not been submitted for referencing. |
| Cancelled |
The check has been cancelled. Checks
can be cancelled if they are at status Created or Started.
You cancel a check free of charge from the Check Progress
page by clicking on Cancel in the Links column. |
Link Type
| Link |
Description of
Report Ordered |
| Cancel |
Shows against checks that are at Status
Started or Created. You can cancel a check by clicking
on the Cancel link. |
| Refs |
Shows references that have not been
sent. |
| Ref's(1/0) |
Shows that only one reference has
been sent out and no reference reply's have been received. |
| Ref's(2/1) |
Shows that two references have been
sent out and only one reference reply has been received. |
Note:
Ref's(A/B) - The A represents the number of requests for references
that have been sent out. The B represents the number of references
that have been received.
|
