Username
Verifile’s home page contains the login section, links to detailed information on Verifile products, prices, policies, contact details and on-line help.

To access the Verifile service;
Enter your username in the box supplied. When you register with Verifile you will be assigned a username.

Note:
If you have forgotten or not received your username please contact Verifile Services team on Tel: 01234 764 349 or email service@verifile.co.uk.

Password
Enter your password in the box supplied. When you register with Verifile you will be assigned a password.

Note:
If you are a new customer and have logged into the Verifile site for the first time, you will be asked to change your initial password set by Verifile. Once you have reset your password, the system will inform you that you are not currently logged in, in order to log into the system you will be asked to enter your new password.

Make sure your password contains a minimum of 7 characters. Ideally it should contain a combination of words and numbers. It is advisable not to use the names of family members, pets or dates of birth. Do not write down your password and username or store it on your computer.
You will be charged for any orders initiated under your account using your username and password so it is your responsibility to safeguard these details in the workplace.

If you have forgotten your password a new one can be e-mailed to you, for security reasons you will need to confirm your username and either your surname or your e-mail address set up for your account, i.e. the e-mail address your reports are sent to.

Your new password will be e-mailed to you, if you do not receive your password within a few minutes, please contact our services team on Tel: 01234 764 349 it could be the case we do not have an e-mail address set up for your account and as such, our team will have to provide you with assistance.

When you log in, the password will expire immediately and you will be asked to choose a new password, afterwards you will be asked once again to log into the system with your new password.

Accessing services
After entering your username and password, click on Order a Report to progress to the main menu page. Once you have successfully logged in, you will have two main options to choose from Start a new CV check - to order reports and View checks now in progress - to check the progress of reports you have ordered.

Note:
If you are still experiencing problems accessing the service, please contact Verifile Services team on Tel: 01234 764 349 or email service@verifile.co.uk.

Checking the status of your reports
After you log into the Verifile service you can check the progress of the reports you have ordered.

1. Click on View checks now in progress. The Check Progress page shows the status of outstanding reports you have ordered.

2. To view all reports started in previous months, choose the month from the drop down box under Show progress for the month.

Alternatively, select the Show all checks tick box to view the status of the reports ordered in the last 30 days. Click the column headings to sort the items numerically or alphabetically.

Heading	Description
ID Ref	Every check is given a reference number. If you need to contact Verifile about a particular check, quote this number.
Started	The date on which the check was first started.
Reference	The reference of the check requested. This reference is either one stated by yourself or the report ID reference.
Applicant	The name of the applicant. Note you can click on the name, to view the standard financial report of the applicant.
Check Type	Shows the type of report that has been requested. For example, 'CV std empl' is a standard financial report and an employer check. Click here to see a list of all check types.
Status	Shows how far the check has progressed. Click here to see a list of all status types.
Links	Click here to see a list of link types.

Looking at the progress of references
To view references in progress, click on Refs (under the Links heading) to open the Reference Progress page.

At the top left of the page are details identifying the check you are viewing. These are:

The Reference ID for the check.
Your company name.
Your company telephone number.
The applicant's name and date of birth.

Each reference provides the following details:

The name of the applicants employer and contact details.
If a request has been sent.
If a reminder has been sent.
If a final reminder has been sent out.

Once you have viewed the status of the references, click on the Main Menu to either start a new check or view another check in progress.

Check Type

Check Type	Description of Report Ordered
CV Std	Financial and Identity Check
Schl	Secondary Education Reference Check
Univ	Higher Education Reference Check
Memb	Professional Membership Reference Check
Empl	Employer Reference Check Note: 'Empls' refers to more than one Employer Reference Check has been ordered.
Pers	Personal Reference Check

Status Type

Status	Description
Checked	Indicates when you have requested a check other than or as well as a Standard Financial report that has been completed and sent to you.
Reviewed	When you have only requested a Standard Financial report, it indicates that the report has been completed and sent to you.
No Bureau	The Standard Financial report was not ordered in the initial request.
Bureaued	The Standard Financial report has been successfully run against the credit reference company, however, not all checks requested have been completed. For example, awaiting references or further directorship information.
Emailed	The check has been started and the applicant has been sent an e-mail asking them to complete their details on-line.
Queued	The applicant details have been captured but credit reference company data is unable to find an address of the applicant. Queued reports will be looked at by credit reference company and rectified.
Created	A check where only the applicant details have been inputted. Click on the applicants name to jump to the processing page, so you can complete the rest of the details for the check.
Captured	The details of the applicant have been received, however, the details have not successfully run through the credit reference company. Captured reports will be looked at by credit reference company and rectified.
Started	Either partial or all the details of the applicant have been entered, however, the report has not been submitted for referencing.
Cancelled	The check has been cancelled. Checks can be cancelled if they are at status Created or Started. You cancel a check free of charge from the Check Progress page by clicking on Cancel in the Links column.

Link Type

Link	Description of Report Ordered
Cancel	Shows against checks that are at Status Started or Created. You can cancel a check by clicking on the Cancel link.
Refs	Shows references that have not been sent.
Ref's(1/0)	Shows that only one reference has been sent out and no reference reply's have been received.
Ref's(2/1)	Shows that two references have been sent out and only one reference reply has been received.

Note:
Ref's(A/B) - The A represents the number of requests for references that have been sent out. The B represents the number of references that have been received.