Username
Verifile’s home page contains the login section, links to detailed information on Verifile products, prices, policies, contact details and on-line help.

To access the Verifile service;
Enter your username in the box supplied. When you register with Verifile you will be assigned a username.

Note:
If you have forgotten or not received your username please contact our Verifile Services team on Tel: 01234 834670 or email service@verifile.co.uk

Password
Enter your password in the box supplied. When you register with Verifile you will be assigned a password.

Note:
If you are a new customer and have logged into the Verifile site for the first time, you will be asked to change your initial password set by Verifile. Once you have reset your password, the system will inform you that you are not currently logged in, in order to log into the system you will be asked to enter your new password.

Make sure your password contains a minimum of 7 characters. Ideally it should contain a combination of words and numbers. It is advisable not to use the names of family members, pets or dates of birth. Do not write down your password and username or store it on your computer.

You will be charged for any orders initiated under your account using your username and password so it is your responsibility to safeguard these details in the workplace.

If you have forgotten your password a new one can be e-mailed to you, for security reasons you will need to confirm your username and either your surname or your e-mail address set up for your account, i.e. the e-mail address your reports are sent to.

Your new password will be e-mailed to you, if you do not receive your password within a few minutes, please contact Verifile Services team on Tel: 01234 834670. it could be the case we do not have an e-mail address set up for your account and as such, our team will have to provide you with assistance.

When you log in, the password will expire immediately and you will be asked to choose a new password, afterwards you will be asked once again to log into the system with your new password.

Accessing services
After entering your username and password, click on Order a Report to progress to the Main Menu page. Once you have successfully logged in, you will have two main options to choose from Start a new CV check - to order reports and View checks now in progress - to check the progress of reports you have ordered.

Note:
If you are still experiencing problems accessing the service, please contact Verifile Services team on Tel: 01234 834670 or email service@verifile.co.uk.

Candidate
Once you have selected to Start a new CV check from the Main Menu page, you will be taken to the first process screen. The candidate's title, first name and surname are mandatory. Additionally, if available enter middle initial(s), email address and a contact telephone number.

Note:
If you wish the candidate to fill in the appropriate details, their email address must be supplied.

Reference
A reference, e.g. the title of the job the candidate has applied for or your own internal reference, can be appended to the check to help you identify it once the referencing process is in progress.

Click on Next Stage once you are happy with the information you have entered.

Choosing check type
Financial and Identity Check is selected as a default.

If you wish to order a check with references only, untick the Financial and Identity Check box. Select Number of Employer checks (you can choose to verify Candidate's employment history by number of years or jobs), Number of Secondary Schools checks, Higher Education checks, Personal Reference Checks and Number of Professional Bodies checks from the drop-down boxes.

Once you have chosen all the references you require click Next Stage or click Email Candidate to Complete if you wish the candidate to fill in further required details (e.g. references).

Note:
Please make sure that for every check type you require, you choose the right number of checks you need before progressing to the next section. For example, if you choose two employers to be checked by mistake instead of one, you will be charged for two checks.

Confirmation
The Confirmation page appears once you have started the check.
Click on 'here' relating to Enter Details, to continue entering the rest of the details. Or click on 'here' relating to Return to main menu, to create another check. Or the final 'here' to log out of the Verifile site.

Note:
If you have not completed the necessary required details for the check and wish to do so, click on 'View Checks now in progress' from the main menu and click on the applicant's name in the progress page.

Candidate details
You must add the Candidate's Date of Birth to enable positive identification of your applicant. Select the sex and marital status of the candidate for the same reason. If your candidate is married, or has changed surname for any reason, enter their previous surname in the Maiden name field. This will ensure that any information held under the previous name will be available on your report.

Address
1. Enter the postcode then click Find. The street and town names are automatically populated.
2. Add the house number or house name to complete the address.
3. Select whether the address is in the UK or another country.

Having trouble inputting an address?
Click here to see the golden rules for address targeting.

Please use the method mentioned above for all addresses to be inputted.

Click on Next Stage once you are happy with the information you have entered.

Employer
To obtain an Employer check in the fastest time possible it is important to enter as many details about the company and the candidate's position as possible.
Select Employment status from the drop-down box.
Enter the candidate's job title and the company name (you can click on 'Yell.com' icon to help verify company name), the branch/department the candidate is/was employed in, National Insurance and payroll numbers.
When entering the company's address, enter the postcode first and click Find, the town and street names will be added. Enter the house number, flat number or house name to complete the address. Select the date the candidate commenced their employment and the date they left (if applicable).

Click on Next Stage once you are happy with the information you have entered.
The above process will have to be repeated for all jobs to be checked or until the number of years to be checked has been reached.

Note:
To fast-track an Employer reference obtain and enter a contact name, job title, fax number, email address and telephone number.

Secondary Education
To obtain a Secondary Education check in the fastest time possible, obtain a Contact name, Email address, Phone Number and Fax number from the candidate. If these details are not easily available, we shall obtain them for you. The minimum details to obtain a Secondary School check are:

1. Name of School.
2. Town.
3. Attendance (from/to dates).
4. Qualifications obtained.

Click on Next Stage once you have entered all the Secondary Education details.
The above process will have to be repeated for every secondary school to be contacted.

Higher Education
To obtain a Higher Education check, enter the following listed details.

1. University - Enter first part or full name of the university in the search box and click Find University. A list of universities will appear, click Select next to the right university. The name of the university and their contact e-mail, telephone and fax number will automatically appear in the relevant process fields.
2. Title of Course.
3. Level of qualification.
4. Classification of qualification.
5. Attended from/to.

Click on Next Stage once you have entered all the Higher Education details.
The above process will have to be repeated for every Higher Education establishment the candidate is to be checked against.

Personal reference
To obtain a Personal reference enter these details:

1. Contact name
2. Address - Enter the postcode then click Find. The street and town names are automatically populated. Add the house number or house name to complete the address.

Additionally, please enter any of the following that are available:

1. Email.
2. Mobile Phone number.
3. Fax number.
4. Daytime phone number.

Click on Next Stage once you are happy with the information you have entered.
If more than one personal reference is to be ascertained, the above process will have to be repeated for all references.

Professional body
To obtain confirmation of membership of a professional body enter the following details:

1. Name of Professional body - Enter part or full name of the professional body in the search box and click Find Organisation. A list of professional bodies will appear, click Select next to the correct body. The name of the professional body and their contact e-mail, telephone and fax number will automatically appear in the relevant fields.
2. Type of member.
3. Contact Name.
4. Address - Enter the postcode then click Find. The street and town names are automatically populated. Add the house number or house name to complete the address.

In addition, enter as many of the following details as possible:

1. Phone Number.
2. Email.
3. Fax Number.

Click on Next Stage once you are happy with the information you have entered.
The above process will have to be repeated for every professional body the candidate is to be checked against.

Note:
Certain professional bodies charge a fee for confirming membership. When this happens we will inform you, you can then choose to take the reference, in which case we will pass on the charge in your next invoice.

Consent
The consent section of the form is in two sections.

• The first consent box asks you to confirm that the candidate has agreed for checks to be made on the details submitted. Only tick the box if you have consent from the candidate.
• The second consent box is to confirm that the candidate has agreed for the results of the check being passed to the prospective employer. Only tick the box if you have consent from the candidate.

Submit for referencing
When you click Submit For Referencing, checking on the prospective candidate's details will automatically commence. If you requested a Financial and Identity Check, you’ll receive the report almost instantly. A copy will also be sent to you by email, fax or post depending on which method of receipt you requested. We aim to give you a response within 5 working days — but if we cannot achieve that, we’ll let you know why.